How do I register?

To register, simply select “Join BingoFriends” in the top navigation menu and fill out the forms step by step. Be sure to be accurate with the information you submit since your winnings, gifts and prizes will be sent to this name and address.

How do I change or update information?

If you have made an error or would like to change or update information please send your new details to customer service by putting in a trouble ticket and we will make the adjustments.

How do I login?

Step 1 of the registration requires you to select an Alias and a Password. This information will be required to login through the home page.

How do I start playing?

To play any of the casino games you have to start by registering at bingofriends.com. To register, select “Join Bingofriends ” in the top navigation menu and fill out the forms. Once you have registered you will be able to login to the Members’ Area where you can deposit money into your account and begin playing the games!

Can I play for free?

Of course! All of our games can be played as a guest with free money. You cannot cash out any winnings unfortunately. To play for free, just click on the 'Play for Free' menu from the public pages on the website (no need login to find them, just go to www.bingofriends.com and click on 'Play for Free' from the top menu and then select a game).

I forgot my alias or password, what do I do?

Click on 'Log In' on the top of the page, on the new page that will appear, click on 'Forgot your password'. Here you can request your password to be sent to you.

Alternatively contact support@bingofriends.com. If you have any other problems getting started, registering or logging in please contact support@bingofriends.com.

We will respond to you Monday - Friday 9am to 6:30pm GMT, normally within 1 working day.

Is it legal to play at bingofriends.com?

bingofriends.com is fully licensed in Malta, under NetPlay (Malta) Ltd. and is a full member of the European Union meaning bingofriends.com is licensed in the EU. We adhere to strict code of conduct. Please read carefully bingofriends.com's terms and conditions before playing and check the laws of the market in which you reside before playing. All our players must be over the age of 18.

Is my personal data safe and secure?

All your personal data, any purchases you make, all the games you play - all your activity on the site is entirely safe and secure. We use Thawte's 128 bit Security Certificate, the best internet security certificate available on the market. It is constantly updated to the latest version.

Visit www.thawte.com for more information.

Are my transactions secure?

All your transactions are completely secure, using Thawte’s 128 security certificate, the best internet security certificate available on the market. Visit www.thawte.com for more information.

If your credit card is stolen, lost or disabled or shall your credit card details change (expiry date, issue number, start date), please contact NetPlay (Malta) Ltd. (support@bingofriends.com). immediately. In case you do not inform NetPlay (Malta) Ltd. about any of the above mentioned, the company will not be made liable for any financial damage or similar you may suffer. Of course, you should contact your card issuer as your first priority before contacting us. 

Are my credit card details safe?

At bingofriends.com, we use several utilities and techniques to keep your money and information safe. Your information is submitted on heavily encrypted pages, and cannot be obtained by anyone. If someone steals your ID and Password or you notice unusual changes on your account status, please email us at support@bingofriends.com for further investigation.

How will my transactions appear on my statement?

If you have purchased using Visa or Mastercard, you will get a confirmation by e-mail. The transaction will appear as NetplayTV on your card statement.

If you have purchased using Switch, Solo or Delta, in the payment confirmation you will receive by e-mail, you will be informed about the way in which these transactions will appear on your bank statement.

How do I fund my account?

In order to deposit into your bingofriends.com account, you must be a registered member. Once registered, just log into the member area and click on 'Deposit' in the main area. There you will find the different funding options available. Select the option that suits you best and your account will be funded as soon as the amount has been verified successfully.

If you pay by credit/debit card, we will charge your card immediately after purchase. This will be reflected on your card statement immediately or within a few days depending on your contract with your card issuer and/or bank.

All orders will be effected immediately.

We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accesible place.

What is the minimum amount I can deposit?

The minimum deposit required to play games, purchase cards and be eligible for winnings is £9.

What is the maximum amount I can deposit every time I wish to fund?

You can deposit a maximum of £500 each time you wish to fund your account.

How much can I deposit on one day?

The sum of all your deposits made on one day is limited to a maximum £500. Furthermore, the maximum amount you can have in your account is £500. If you would like to increase this, then please contact the helpdesk at support@bingofriends.com who will be happy to help.

Can I play with a credit card not in my own name?

In order to protect the security of all our players and to remove any fraud, you can only play with a credit card that matches the name you registered with.

When can I request a payout?

The following withdrawal request conditions apply in every case:

We do not accept payouts under £9 due to banking reasons.
For all withdrawals under £30 you will be charged a £5 processing fee. We apologise sincerely for this but this is a charge we receive from our processing company. All the other sites will not even allow you to withdraw amounts under £30.

For winnings to be paid out, the player must have made at least one deposit prior to winnings, i.e. it is not possible to cash out winnings that result from promotional bonuses prior to having made the first deposit.

In general, all withdrawal requests are subject to the condition that the player must have made at least one deposit prior to winnings. If this is not the case, the withdrawal request will be cancelled and the balance will be returned to the player's account as a bonus, with a limit of up to £50 bonus. Winnings derived from free money, such as "Bonus",  cannot be cashed out at all.

As soon as the client requests a payout, the system will remove any unqualified bonuses s/he may have on his/her account.

Withdrawal requests are limited to one per day and per payout period. The payout period is 3 days after the date of the request. This means the process day is the 3rd business day after the payout request. Please notice, this does not mean, that the client will receive the payout amount on the third business day as it depends on the payout method how long it takes to receive the payout.
Clients can cancel totally or partially their withdrawal request while the payout is pending.  If the payout request has been totally cancelled (all the funds were redeposited into the client's account) the withdrawal request will appear as completed.

Payouts are processed Mondays to Fridays (business days only).
Payout requests on Monday  > will be proceeded on Thursday during the day but before 10 PM GMT
Payout requests on Tuesday  > will be proceeded on Friday during the day but before 10 PM GMT
Payout requests on Wednesday, Thursday and Friday  > will be proceeded on Monday during the day but before 10 PM GMT
Payout requests on Saturday  > will be proceeded on Tuesday during the day but before 10 PM GMT
Payout requests on Sunday  > will be proceeded on Wednesday during the day but before 10 PM GMT

Should the process day coincide with a public holiday the payout will be processed on the next business day.

Eg. Should a withdrawal request be pending to be processed, your additional withdrawal requests will automatically be ignored by the system.

By default payouts will be refunded through the same payment method used by the customer to deposit (Neteller, Moneybookers, click2pay, visa, visa electron, Switch, Solo, Delta, Maestro). Clients, who used exclusively Mastercard as payment method, will be, by default, paid out through cheque, of course we will consider other payout options.

Due to the banking rules and due to the postal proceeding, cheques will be received by the customer between 3 and 6 weeks after payout approval.

For security reasons, customers who deposited during the last 6 months via MASTERCARD or via cards which are not valid any more (for any reason) will be asked to send us some personal documentation before we can process the withdrawal request. Notice that this can delay the processing of your payout request, and we apologize in advance for the inconvenience.

The house reserves the right of requesting the above mentioned personal documentation in the following cases:
-    For withdrawal requests of 1,000.00 GBP and above
-    When the cardholder name or ewallet account beneficiary is not matching with the Bingos account holder.
-    The account holder shows any behaviour that may indicate money laundering or bonus abuse
Whenever there's any other problem to process the payout request (ie, expired cards, disabled cards, security issues, etc…)
Payouts in form of wire transfer are done for amounts equal and higher than £500. For wire transfers less than £1,000 a fee of £35 is charged.

Bingos shall be entitled to limit any payouts derived from winnings that have been generated by wagering promotional bonuses. eg. In the case of a £5 promotional bonus, the payout derived from winnings generated by this promotional will be limited to £50. Should a progressive jackpot be won by a player who has yet to make their first deposit and is therefore playing with free promotional money, the payout will be limited to £50. The full amount of the progressive jackpot will be restored as soon as technically possible.

The house reserves the right to pay withdrawals above £5,000 in instalments, according to a mutual agreement with the customer.

What is a Bonus?

A bonus, or BB in short (stands for Bingo Bonus), is free money we award you. You can earn BBs from your deposits, as a prize for playing chat games in the chat rooms as well as for many other promotions. You can use your BBs to play any of the bingos games, but to play the casino games you need to use the Bonus Converter! More information on that below.

Here's some more details:

• BBs cannot be cashed out, but winnings from them can.
• The player must have deposited money within the last 30 days
• The bonuses must be qualified before they can be used for playing. In order to have them qualified, you must lose 95% of your funds.
• All deposit related bonuses are subject to Bingos' wagering rules.
• Should any deposit related bonus be credited manually, these wil be subject to the wagering rules too. Should the wagering rules not be met, Bingos shall be entitled to deduct the manually credited deposit bonus anytime.

How much Bonus am I eligible to receive for each deposit?

Every single time you fund your account bingofriends.com grants you a specific deposit bonus (BBs) based on your loyalty level. The table below shows you how much bonus you will get on every deposit. In each case, it shows the example of making a £100 deposit.

Member Level	Deposit	% Deposit Bonus	Bonus
Newbie Member	£100	100%*	£100
Bronze Member	£100	25%	£25
Silver Member	£100	50%	£50
Gold Member	£100	75%	£75
Platinum Member	£100	100%	£100
Diamond Member	£100	125%	£125

Can I use the bonus money on all the games?

You can use the BBs on all the bingo games. However, you cannot use it on the casino games. If you want to use bonuses on the casino games then you will need to use the Bonus Converter. You can convert BBs into cash, which can then be used on the casino games.

How does the points system work?

Our Loyalty Points System is based upon your wagering activity. The more you wager, the more points you earn. The more points you earn, the higher your member level will be.

The table below shows the wagering requirements for each game (eg. you need to wager £2,50 in bingo to earn 1 point, or wager £25 in blackjack to earn 1 point).

Game	Wagering requirements to earn 1 point
Bingo	£2,5
Blackjack	£25
Slots	£12,5
Video	£12,5
Table Poker	£12,5
Craps	£25
Roulette	£25
Caribbean Poker	£25
Pull Tabs	£25
Keno	£12,5

Loyalty levels and earning free bonus money.

The more points you earn the higher your level will be. We have different levels: Newbie, Bronze, Silver, Gold, Platinum and Diamond! The higher your level, the more free bonuses you can get on every deposit! Have a look at this table for the details:

Level	Description	Points Required	Bonus Value
1	Newbie member	0	100%
2	Bronze Member	1	25%
3	Silver Member	10,000	50%
4	Gold Member	50,000	75%
5	Platinum Member	100,000	100%
6	Diamond Member	250,000	125%

All your points contribute to your loyalty level. Don't forget to read about our special Bonus Converter which allows you to use BBs on casino games.

We realise the bonus system may seem a little confusing at first so please do not hesitate to ask support@bingofriends.com. We can call you back if you like and will talk you through it.

What is the Bonus Converter?

The casino Bonus Converter allows you to convert your bonus money into cash. You can then use this cash to play on any game you chose including all the casino games. The conversion of bonus to cash is set at 10% of the bonus amount however from time to time this is increased as a special promotion – keep an eye on the weekly newsletters for more information.

Here are some further details:

This is how it works:

• You receive the same loyalty levels and bonuses.
• These bonuses are qualified in the casino games & bingo. No change to the current rules.
• The bonus money cannot however, be spent on the casino games. When you try, your balance will appear as 0. If you go to bingo, your balance will show your bonus amount, which can be freely spent.
• Bonus money can still be used on bingo games, with no change to the current rules.
• For casino games, players can convert the bonus money into cash and then spend it on the casino games. The conversion is at 10% of the value of the bonus.
• To convert bonus to cash, go to a new page on the site where you can see your bonus balance. You will also be able to see the "Bonus Converter" available.
• The money converts to "cash" – you can withdraw it if you like, you can spend it on any game, all the casino games or on bingo.

• Example:

  I deposit £100 through VISA.
  I am platinum member and receive 125% bonus.
  My balance is now £225
  
  I play slots - my balance shows as £100.
  I lose 95%.
  My balance is now £5.
  My bonus qualifies.
  

  I have two options now - go and play bingo, where i can spend £125 bonus money - with the usual bonus rules.

  Or I go to the bonus conversion page and change my 125 Bonus money to £12.50 cash.

  With my £12.50, I can do whatever I want – play slots, bingo, blackjack, roulette, withdraw (if I had enough).

How can I trust the games to be fair?

We use one of the most sophisticated random number generators (RNG) in the world. Our software provider (Parlay Entertainment www.parlaygroup.com) ensures that every single game is truly random. We would be in breach of our license if we were even able to change the RNG.

What happens if I lose connection during a game?

If you become disconnected during a game, the game will be played out on the casino’s servers. Your balance will automatically be adjusted whether you win or lose.

How many bingo halls are being offered?

Currently, Bingofriends.com offers its players one bingo hall: B52 / 25p .

How do I play / purchase cards for bingo?

In order to play bingo, you need to be a registered member and have deposited funds onto your account. This will make you eligible for purchasing bingo cards.

To play, just log in with your alias and password into the member area, choose the 'Games' section, click on the Bingo icon. From there, you will be able to access the B52 Bingo Room. Should a game be in progress, you will see a timer indicating the remaining time and will have to wait until the next game begins. Once a game is finished, a set of randomly chosen cards will be presented to you. Should you prefer different cards to the ones suggested, please click on GET NEW CARDS. Select and buy a card(s) by clicking on the cards that you wish to purchase by clicking on BUY SELECTED CARDS.

What games, apart from bingo, do you offer?

We offer many casino style games in addition to the bingos games. These include slot machines, video poker games, roulette, blackjack, pull tabs and many more. Some further details are shown below.

Video-poker is just a mixture of poker and slots. The aim is to have a better hand than the system. To start the game, click on Deal button and the machine will offer you 5 cards. Then decide which ones you will hold. Simply click the cards you would like to keep or on the Hold button under each one. You can deselect them by clicking again. Then click on Deal. If you have a stronger hand than the machine, you’ll have won the bet. The pot depends on the money you have wagered.

Slots are similar to the popular Las Vegas slot machines. Slot machines consist of three or more spinning reels with a series of symbols. The aim of the game is to line up three (or more) of the most valuable symbols on these reels on pay lines. Whenever you have one winning combination, you’ll win the pot according to the bet you have made. By selecting MAX BET you automatically play for the jackpot. NB: To play for Dead Man's Chest progressive jackpot, minimum bet must be £1.

Pull tabs are very easy to play. The aim is to match the symbols you uncover to the winning combinations on the left hand side. You can uncover the tabs one by one by clicking on each one of the 5 stripes; you can too pull all at once (pull-all button) for quick games; you can play the bet twice (2X button), five times (5X button) or ten times (10X). A summary popup will appear to show the winnings and game details. To play again, simply click on New card button on the left under the winning combination.