BingoFriends.com

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Frequently Asked Questions
 

Getting started/ Registration

  1. How do I register?
  2. How do I change or update information?
  3. How do I login?
  4. How do I start playing?
  5. Can I play for free?
  6. I forgot my alias or my password; what do I do?

Security/ Privacy

  1. Is it legal to play at bingofriends.com?
  2. Is my personal data safe and secure?
  3. Are my transactions secure?
  4. Are my credit card details safe?
  5. How will my transactions appear on my statement?

Depositing/ Banking

  1. How do I fund my account?
  2. What is the minimum amount I can deposit?
  3. What is the maximum amount I can deposit every time I wish to fund?
  4. How much can I deposit on one day?
  5. Can I play with a credit card not in my own name?
  6. When can I request a payout?

Bonuses

  1. What is a Bonus?
  2. How much Bonus am I eligible to receive for each deposit?
  3. Can I use the bonus money on all the games?

Points

  1. How does the points system work?
  2. Loyalty levels and earning free bonus money.
  3. What is the Bonus Converter?

Game Play

  1. How can I trust the games to be fair?
  2. What happens if I lose connection during a game?
  3. How many bingo balls are being offered?
  4. How do I play / purchase cards for bingo?
  5. What games, apart from bingo, do you offer?

Big or Booby Prize Bonanza Giveaway (1st-31st May)

  1. How will I come to know that I have won the prize?
  2. How and when will I receive my Prize?
  3. How many bingo balls are being offered?
  4. Do I have to pay any P&P to receive my Prize?
  5. What if I want cash instead of the Prize won?
  6. Any other issues?
 
How do I register?
To register, simply select “Join BingoFriends” in the top navigation menu and fill out the forms step by step. Be sure to be accurate with the information you submit since your winnings, gifts and prizes will be sent to this name and address.

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How do I change or update information?
If you have made an error or would like to change or update information please send your new details to customer service by putting in a trouble ticket and we will make the adjustments.

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How do I login?
Step 1 of the registration requires you to select an Alias and a Password. This information will be required to login through the home page.

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How do I start playing?
To play any of the casino games you have to start by registering at bingofriends.com. To register, select “Join Bingofriends ” in the top navigation menu and fill out the forms. Once you have registered you will be able to login to the Members’ Area where you can deposit money into your account and begin playing the games!

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Can I play for free?
Of course! All of our games can be played as a guest with free money. You cannot cash out any winnings unfortunately. To play for free, just click on the 'Play for Free' menu from the public pages on the website (no need login to find them, just go to www.bingofriends.com and click on 'Play for Free' from the top menu and then select a game).

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I forgot my alias or password, what do I do?
Click on 'Log In' on the top of the page, on the new page that will appear, click on 'Forgot your password'. Here you can request your password to be sent to you.

Alternatively contact support@bingofriends.com. If you have any other problems getting started, registering or logging in please contact support@bingofriends.com.

We will respond to you Monday - Friday 9am to 6:30pm GMT, normally within 1 working day.

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Is it legal to play at bingofriends.com?
bingofriends.com is fully licensed in Malta, under NetPlay (Malta) Ltd. and is a full member of the European Union meaning bingofriends.com is licensed in the EU. We adhere to strict code of conduct. Please read carefully bingofriends.com's terms and conditions before playing and check the laws of the market in which you reside before playing. All our players must be over the age of 18.

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Is my personal data safe and secure?
All your personal data, any purchases you make, all the games you play - all your activity on the site is entirely safe and secure. We use Thawte's 128 bit Security Certificate, the best internet security certificate available on the market. It is constantly updated to the latest version.

Visit www.thawte.com for more information.

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Are my transactions secure?
All your transactions are completely secure, using Thawte’s 128 security certificate, the best internet security certificate available on the market. Visit www.thawte.com for more information.

If your credit card is stolen, lost or disabled or shall your credit card details change (expiry date, issue number, start date), please contact NetPlay (Malta) Ltd. (support@bingofriends.com). immediately. In case you do not inform NetPlay (Malta) Ltd. about any of the above mentioned, the company will not be made liable for any financial damage or similar you may suffer. Of course, you should contact your card issuer as your first priority before contacting us. 

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Are my credit card details safe?
At bingofriends.com, we use several utilities and techniques to keep your money and information safe. Your information is submitted on heavily encrypted pages, and cannot be obtained by anyone. If someone steals your ID and Password or you notice unusual changes on your account status, please email us at support@bingofriends.com for further investigation.

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How will my transactions appear on my statement?
If you have purchased using Visa or Mastercard, you will get a confirmation by e-mail. The transaction will appear as NetplayTV on your card statement.

If you have purchased using Switch, Solo or Delta, in the payment confirmation you will receive by e-mail, you will be informed about the way in which these transactions will appear on your bank statement.

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How do I fund my account?
In order to deposit into your bingofriends.com account, you must be a registered member. Once registered, just log into the member area and click on 'Deposit' in the main area. There you will find the different funding options available. Select the option that suits you best and your account will be funded as soon as the amount has been verified successfully.

If you pay by credit/debit card, we will charge your card immediately after purchase. This will be reflected on your card statement immediately or within a few days depending on your contract with your card issuer and/or bank.

All orders will be effected immediately.

We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accesible place.

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What is the minimum amount I can deposit?
The minimum deposit required to play games, purchase cards and be eligible for winnings is £9.

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What is the maximum amount I can deposit every time I wish to fund?
You can deposit a maximum of £500 each time you wish to fund your account.

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How much can I deposit on one day?
The sum of all your deposits made on one day is limited to a maximum £500. Furthermore, the maximum amount you can have in your account is £500. If you would like to increase this, then please contact the helpdesk at support@bingofriends.com who will be happy to help.

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Can I play with a credit card not in my own name?
In order to protect the security of all our players and to remove any fraud, you can only play with a credit card that matches the name you registered with.

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When can I request a payout?

The following withdrawal request conditions apply in every case:

We do not accept payouts under £9 due to banking reasons.
For all withdrawals under £30 you will be charged a £5 processing fee. We apologise sincerely for this but this is a charge we receive from our processing company. All the other sites will not even allow you to withdraw amounts under £30.

For winnings to be paid out, the player must have made at least one deposit prior to winnings, i.e. it is not possible to cash out winnings that result from promotional bonuses prior to having made the first deposit.

In general, all withdrawal requests are subject to the condition that the player must have made at least one deposit prior to winnings. If this is not the case, the withdrawal request will be cancelled and the balance will be returned to the player's account as a bonus, with a limit of up to £50 bonus. Winnings derived from free money, such as "Bonus",  cannot be cashed out at all.

As soon as the client requests a payout, the system will remove any unqualified bonuses s/he may have on his/her account.

Withdrawal requests are limited to one per day and per payout period. The payout period is 2 days after the date of the request. This means the process day is the 2nd business day after the payout request. Please note this does not mean that the client will receive the payout amount on the second business day as it depends on the payout method how long it takes to receive the payout.
Clients can cancel totally or partially their withdrawal request while the payout is pending.  If the payout request has been totally cancelled (all the funds were redeposited into the client's account) the withdrawal request will appear as completed.

By default payouts will be refunded through the same payment method used by the customer to deposit (Neteller, Moneybookers, click2pay, visa, visa electron, Switch, Solo, Delta, Maestro). Clients, who used exclusively Mastercard as payment method, will be, by default, paid out through cheque, of course we will consider other payout options.

Due to the banking rules and due to the postal proceeding, cheques will be received by the customer between 3 and 6 weeks after payout approval.

For security reasons, customers who deposited during the last 6 months via MASTERCARD or via cards which are not valid any more (for any reason) will be asked to send us some personal documentation before we can process the withdrawal request. Notice that this can delay the processing of your payout request, and we apologize in advance for the inconvenience.

The house reserves the right of requesting the above mentioned personal documentation in the following cases:
-    For withdrawal requests of 1,000.00 GBP and above
-    When the cardholder name or ewallet account beneficiary is not matching with the Bingos account holder.
-    The account holder shows any behaviour that may indicate money laundering or bonus abuse
Whenever there's any other problem to process the payout request (ie, expired cards, disabled cards, security issues, etc…)
Payouts in form of wire transfer are done for amounts equal and higher than £500. For wire transfers less than £1,000 a fee of £35 is charged.

Bingos shall be entitled to limit any payouts derived from winnings that have been generated by wagering promotional bonuses. eg. In the case of a £5 promotional bonus, the payout derived from winnings generated by this promotional will be limited to £50. Should a progressive jackpot be won by a player who has yet to make their first deposit and is therefore playing with free promotional money, the payout will be limited to £50. The full amount of the progressive jackpot will be restored as soon as technically possible.

The house reserves the right to pay withdrawals above £5,000 in instalments, according to a mutual agreement with the customer.

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What is a Bonus?
A bonus, or BB in short (stands for Bingo Bonus), is free money we award you. You can earn BBs from your deposits, as a prize for playing chat games in the chat rooms as well as for many other promotions. You can use your BBs to play any of the bingos games, but to play the casino games you need to use the Bonus Converter! More information on that below.

Here's some more details:

  • BBs cannot be cashed out, but winnings from them can.
  • The player must have deposited money within the last 30 days
  • The bonuses must be qualified before they can be used for playing. In order to have them qualified, you must lose 95% of your funds.
  • All deposit related bonuses are subject to Bingos' wagering rules.
  • Should any deposit related bonus be credited manually, these wil be subject to the wagering rules too. Should the wagering rules not be met, Bingos shall be entitled to deduct the manually credited deposit bonus anytime.

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How much Bonus am I eligible to receive for each deposit?
Every single time you fund your account bingofriends.com grants you a specific deposit bonus (BBs) based on your loyalty level. The table below shows you how much bonus you will get on every deposit. In each case, it shows the example of making a £100 deposit.

Member Level Deposit % Deposit Bonus Bonus
Newbie Member £100 100%* £100
Bronze Member £100 25% £25
Silver Member £100 50% £50
Gold Member £100 75% £75
Platinum Member £100 100% £100
Diamond Member £100 125% £125

N.B. (The small print - there's no catches, don't worry!)
* Newbie Members will be granted a 100% bonus for their first deposit only. Second deposits will be granted a 25% bonus (Unless and until if special promotional deposit offers are going on).
** Newbie members who receive a promotional registration bonus automatically become Bronze Members and so are not eligible for the 100% deposit bonus on their first deposit.

 


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Can I use the bonus money on all the games?
You can use the BBs on all the bingo games. However, you cannot use it on the casino games. If you want to use bonuses on the casino games then you will need to use the Bonus Converter. You can convert BBs into cash, which can then be used on the casino games.

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How does the points system work?
Our Loyalty Points System is based upon your wagering activity. The more you wager, the more points you earn. The more points you earn, the higher your member level will be.

The table below shows the wagering requirements for each game (eg. you need to wager £2,50 in bingo to earn 1 point, or wager £25 in blackjack to earn 1 point).

Game Wagering requirements to earn 1 point
Bingo £2,5
Blackjack £25
Slots £12,5
Video £12,5
Table Poker £12,5
Craps £25
Roulette £25
Caribbean Poker £25
Pull Tabs £25
Keno £12,5

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Loyalty levels and earning free bonus money.
The more points you earn the higher your level will be. We have different levels: Newbie, Bronze, Silver, Gold, Platinum and Diamond! The higher your level, the more free bonuses you can get on every deposit! Have a look at this table for the details:

Level Description Points Required Bonus Value
1 Newbie member 0 100%
2 Bronze Member 1 25%
3 Silver Member 10,000 50%
4 Gold Member 50,000 75%
5 Platinum Member 100,000 100%
6 Diamond Member 250,000 125%

All your points contribute to your loyalty level. Don't forget to read about our special Bonus Converter which allows you to use BBs on casino games.

We realise the bonus system may seem a little confusing at first so please do not hesitate to ask support@bingofriends.com. We can call you back if you like and will talk you through it.



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What is the Bonus Converter?
The casino Bonus Converter allows you to convert your bonus money into cash. You can then use this cash to play on any game you chose including all the casino games. The conversion of bonus to cash is set at 10% of the bonus amount however from time to time this is increased as a special promotion – keep an eye on the weekly newsletters for more information.

Here are some further details:

This is how it works:

  • You receive the same loyalty levels and bonuses.
  • These bonuses are qualified in the casino games & bingo. No change to the current rules.
  • The bonus money cannot however, be spent on the casino games. When you try, your balance will appear as 0. If you go to bingo, your balance will show your bonus amount, which can be freely spent.
  • Bonus money can still be used on bingo games, with no change to the current rules.
  • For casino games, players can convert the bonus money into cash and then spend it on the casino games. The conversion is at 10% of the value of the bonus.
  • To convert bonus to cash, go to a new page on the site where you can see your bonus balance. You will also be able to see the "Bonus Converter" available.
  • The money converts to "cash" – you can withdraw it if you like, you can spend it on any game, all the casino games or on bingo.
  • Example:

    I deposit £100 through VISA.
    I am platinum member and receive 125% bonus.
    My balance is now £225

    I play slots - my balance shows as £100.
    I lose 95%.
    My balance is now £5.
    My bonus qualifies.

    I have two options now - go and play bingo, where i can spend £125 bonus money - with the usual bonus rules.

    Or I go to the bonus conversion page and change my 125 Bonus money to £12.50 cash.

    With my £12.50, I can do whatever I want – play slots, bingo, blackjack, roulette, withdraw (if I had enough).


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How can I trust the games to be fair?
We use one of the most sophisticated random number generators (RNG) in the world. Our software provider (Parlay Entertainment www.parlaygroup.com) ensures that every single game is truly random. We would be in breach of our license if we were even able to change the RNG.

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What happens if I lose connection during a game?
If you become disconnected during a game, the game will be played out on the casino’s servers. Your balance will automatically be adjusted whether you win or lose.

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How many bingo halls are being offered?
Currently, Bingofriends.com offers its players one bingo hall: B52 / 25p .

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How do I play / purchase cards for bingo?

In order to play bingo, you need to be a registered member and have deposited funds onto your account. This will make you eligible for purchasing bingo cards.

To play, just log in with your alias and password into the member area, choose the 'Games' section, click on the Bingo icon. From there, you will be able to access the B52 Bingo Room. Should a game be in progress, you will see a timer indicating the remaining time and will have to wait until the next game begins. Once a game is finished, a set of randomly chosen cards will be presented to you. Should you prefer different cards to the ones suggested, please click on GET NEW CARDS. Select and buy a card(s) by clicking on the cards that you wish to purchase by clicking on BUY SELECTED CARDS.


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What games, apart from bingo, do you offer?

We offer many casino style games in addition to the bingos games. These include slot machines, video poker games, roulette, blackjack, pull tabs and many more. Some further details are shown below.

Video-poker is just a mixture of poker and slots. The aim is to have a better hand than the system. To start the game, click on Deal button and the machine will offer you 5 cards. Then decide which ones you will hold. Simply click the cards you would like to keep or on the Hold button under each one. You can deselect them by clicking again. Then click on Deal. If you have a stronger hand than the machine, you’ll have won the bet. The pot depends on the money you have wagered.

Slots are similar to the popular Las Vegas slot machines. Slot machines consist of three or more spinning reels with a series of symbols. The aim of the game is to line up three (or more) of the most valuable symbols on these reels on pay lines. Whenever you have one winning combination, you’ll win the pot according to the bet you have made. By selecting MAX BET you automatically play for the jackpot. NB: To play for Dead Man's Chest progressive jackpot, minimum bet must be £1.

Pull tabs are very easy to play. The aim is to match the symbols you uncover to the winning combinations on the left hand side. You can uncover the tabs one by one by clicking on each one of the 5 stripes; you can too pull all at once (pull-all button) for quick games; you can play the bet twice (2X button), five times (5X button) or ten times (10X). A summary popup will appear to show the winnings and game details. To play again, simply click on New card button on the left under the winning combination.


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Big or Booby Prize Giveaway Bonanza! (1st-31st May)
How will I know that I have won the prize?

It will be announced by CMs in the Bingo Chat room after the game takes place. You will also receive a confirmation e-mail on the same day of your win.

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How and when will I receive my Prize?

Within 7 days of your win you will receive a phone call or e-mail to arrange delivery of your prize. Prizes will be delivered to the postal address registered on your account within 28 days of the end of May, subject to availability.

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Do I have to pay any P&P to receive my Prize?

No, we will cover all costs of postage.

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What if I want cash instead of the Prize won?

When you receive a call from us about your winnings, you can request for cash instead of prize. The cash value for each prizes are listed in the Cash to Prize conversion table, which you can find in the terms and conditions for this offer below. If you have chosen the cash option, the equivalent amount of cash will be credited to your Bingos account. Please note that it will take one working day to update your account.

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Any other issues?

Contact our support team who are always ready to help you.

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Terms & Conditions: Big or Booby Prize Bonanza Giveaway (1st-31st May)

1.The general terms and conditions published on this website apply to this competition.

2. You must be over 18 years of age and resident in Great Britain to avail of our competitions.

3. Employees of NetPlay TV and any associated company, their families and anyone connected with NetPlay TV and the scheme, or those ineligible to enter under other clauses in these terms, may not participate in the competitions.

4. To qualify for the “Big or Booby Prize” incentive scheme players must have an active account with Bingos.com and have made a deposit to their account within the last 30 days from the date of the relevant game of bingo where they won a prize.

5. The “Big or Booby Prize” winner will be selected at random using the normal “consolation prize” procedure from within the relevant game

6. Winners will be shown as the consolation prize winner from within the game and the specific prize won by that player will be announced by the Chat Moderator immediately after the game.

7. Should any player wish to receive a cash amount instead of their prize, cash amounts will be awarded in accordance with the amounts listed in the prize to cash comparison table below. Players accept that these cash amounts are final values and cannot be negotiated.

8. Netplay TV will pay for any and all postage costs for the receipt of prizes.

9. Any cash amount chosen to be received by a player instead of a prize will be credited to the player’s Bingos.com account within one working day.

10. NetPlay TV reserves the right to withdraw or amend any competition at any time without prior notice.

11. This scheme is provided by NetPlay TV Services Ltd of 80 Silverthorne Road, London, SW8 3HE.

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Prize to cash comparison table
Prize details Big or Booby? Cash value
Men's watch Big £10
Women's watch Big £10
50 National Lottery tickets Big £50
£500 Next voucher Big £500
Digital photo frame Big £50
Digital camera Big £100
Family to disneyland,3 days 2 nights* Big £1000
Laptop** Big £500
Nintendo Dsi console Big £150
£100 cash Big £100
HD TV Big £500
iPod shuffle Big £50
Widescreen monitor Big £150
iPod touch Big £180
DVD player Big £70
Portable DVD player Big £70
Sim free mobile phone Big £30
£15 Next voucher Big £15
Luxury chocolates Big £11.75
Toothbrush Booby £3
Toothpaste Booby £3
Bin bags Booby £3
Rubber gloves Booby £3
Tea bags Booby £3
Hair brush Booby £3
Socks Booby £3
Calculator Booby £3
Coat hangers Booby £3
Dog biscuits Booby £3
Soap Booby £3
Spatula Booby £3
Air freshener Booby £3
Ham sandwich Booby £3
Lamp Booby £3
Teddy Booby £3
Cabbage Booby £3
Wig Booby £3

* For 2 adults and 2 children.
** Toshiba Satellite A300-1MC Intel Core 2 Duo T5800 Processor, 3GB RAM, 320GB HDD, 15.4" Screen Size, DVDRW Optical Drive, Vista Home Premium OS.

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